Privacy Policy

1. Introduction

FindiMoto (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Name and contact information (email, phone number)
• Account credentials
• Profile information and photos
• Vehicle listings and related information
• Messages and communications with other users
• Verification documents (ID, proof of address, business registration)

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Location data (with your permission)

3. How We Use Your Information

We use your information for:

• Providing and maintaining our services
• Processing your transactions and requests
• Verifying your identity and preventing fraud
• Sending you service-related notifications
• Improving our platform and user experience
• Analyzing usage patterns and trends
• Complying with legal obligations
• Marketing and promotional communications (with your consent)

4. Information Sharing

We may share your information with:

4.1 Other Users

When you create a listing or message other users, certain information becomes visible to facilitate transactions.

4.2 Service Providers

We work with third-party service providers for payment processing, email delivery, hosting, and analytics.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

5. Your Rights (POPIA Compliance)

Under POPIA, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Data Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@findimoto.co.za

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage infrastructure

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can control cookie preferences through your browser settings. See our Cookie Policy for more information.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our platform.

12. Information Officer

Our Information Officer, as required by POPIA, can be contacted at:

13. Complaints

If you believe your privacy rights have been violated, you may lodge a complaint with:

• Our Information Officer (contact details above)
• The Information Regulator of South Africa: www.justice.gov.za/inforeg